Cancelation & Return Policy / FAQ
Cancelation & Return Policy
CANCELATION POLICY:
Any appointments canceled within 48 hours of the appointment date will forfeit their deposit and will not be able to transfer the deposit to a later date.
NO-SHOWS will forfeit the deposit and can not be transferred.
ALL DEPOSITS ARE NON-REFUNDABLE.
RESCHEDULING POLICY:
Rescheduling appointments will be possible if 48-hour notice is given on your original scheduled appointment. A new deposit will need to be made when rescheduling if not canceled 48 hours before your original appointment.
RETURNS:
All purchases are final. We do not offer refunds on broken or lost jewelry as it still is delicate jewelry and can break if snagged. It's important to keep in mind that the jewelry is only welded on to make it non-removable and is not guaranteed to not break. However, we are more than happy to re-weld your jewelry if it does break and you still have it. the first repair is always Free! We do not recommend purchasing permanent jewelry if you have sensitivities to gold, silver, or other base metals. We are not responsible for any skin sensitivity reaction & do not issue refunds for those instances.
FAQ
What is Permanent Jewelry
Permanent Jewelry is a chain that is custom fit to you.
As a bracelet, anklet, or necklace.
The two ends of the chain are joined with a jump ring and welded together.
There is no clasp, so it will stay on until you decide to have it removed.
Will it tarnish or turn?
Our chains are 14k gold fill or genuine sterling silver, meaning they will not tarnish and are safe in the water.
**Please note that your skin's PH and any sensitivities may affect this**
How do I care for my piece?
Be cautious and careful it is jewelry! To clean use a polishing cloth provided after your appointment. No special solutions needed.
Chain Warranty
All chains used are sterling silver or 14k gold filled.
Dulling of the chain is normal with time & can be slowed by taking proper care of your chain. However, if your chain tarnishes (turns green) within 1 year of receiving it, please contact us as soon as possible & we will replace it for FREE. We are not responsible for lost, snagged, or broken chains. If any of these happen, a new chain will have to be purchased. If the chain breaks on the jump ring save the chain & we will re-weld it for FREE.
Thank You
For your support, cooperation, and understanding!
We appreciate you!